NOT YOUR CORE

RETURN, REFUND & EXCHANGE POLICY

Last Updated: 20 October 2026

At NOT YOUR CORE, we believe your style should feel right. We want every order to meet your expectations. If something goes wrong with your purchase, our team is here to help.

This policy applies to orders placed through our official online store, including both prepaid and Cash on Delivery (COD) orders.

1. Return Window

Customers may contact us within 7 days of delivery to request a return, refund, or exchange.

All requests are subject to verification and approval by our support team, except where applicable law provides otherwise.

For damaged, defective, incorrect, or materially misdescribed products, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

2. Returns for Size Issues or Change of Mind

At NOT YOUR CORE, returns for size issues or change of mind are reviewed on a case-by-case basis.

Approval depends on the reason for the request, product condition, and the circumstances of the order.

To qualify for consideration, the product should be:

• Unworn, unused, and unwashed.

• In its original condition, with tags attached.

• Returned with original packaging and included accessories, where applicable.

Approval is not guaranteed for ordinary change-of-mind requests. However, this does not limit any return, replacement, or refund rights available under applicable law.

3. Damaged, Defective, Incorrect or Misdescribed Products

If you receive a product that is damaged, defective, incorrect, or materially different from its advertised description, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• Photographs of the packaging, if relevant.

We may request additional information to verify the claim.

Depending on the circumstances, we will arrange an appropriate remedy, such as a replacement, exchange, repair where appropriate, or refund, in accordance with applicable law.

Customers will not be required to bear return shipping costs for verified product issues covered by this policy.

4. Refund Policy

Refunds will be considered for approved return requests and will be provided where required by applicable law.

Once a refund is approved and any required return inspection is completed:

• Prepaid orders: Refunds will generally be issued to the original payment method wherever possible.

• COD orders: Approved refunds will be arranged through an appropriate electronic payment method, such as a bank transfer or UPI, after the necessary details are verified.

• Refunds will generally be initiated within 7–10 business days after approval and completion of any required return inspection.

• The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund cannot be processed through the original payment method, our team will contact you to arrange an appropriate alternative.

The above processing timeline does not extend any shorter deadline that may apply under law.

5. Return Shipping Charges

NOT YOUR CORE covers return shipping for all return requests approved under this policy.

Once your return is approved, our team will share the return instructions and, where applicable, arrange the shipping label or pickup.

Please do not dispatch a return independently without contacting our support team first.

For verified damaged, defective, incorrect, or materially misdescribed products, we will arrange or cover reasonable return shipping costs as appropriate, regardless of ordinary change-of-mind approval rules.

6. Exchange Policy

Customers may request an exchange within 7 days of delivery, subject to review and stock availability.

• Size exchanges and other ordinary exchange requests require approval.

• Products must meet the applicable condition requirements.

• If the requested size or replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

• Return shipping for approved exchanges will be covered by NOT YOUR CORE.

Exchanges for defective, damaged, incorrect, or materially misdescribed products will be handled in accordance with applicable law.

7. Non-Returnable Products

Except where a return, replacement, or refund is required by applicable law, the following may not qualify for ordinary change-of-mind returns:

• Products that have been worn, washed, used, or damaged after delivery.

• Products with missing tags, accessories, or original packaging where these are necessary to assess eligibility.

• Products damaged through misuse, improper washing, or failure to follow care instructions.

• Requests made outside the stated return window, unless an extension or remedy is required by applicable law.

• Products expressly marked as final sale, subject to applicable consumer rights.

This section does not exclude remedies for products that are defective, incorrect, materially misdescribed, or otherwise eligible for a remedy under applicable law.

8. Order Cancellation

Cancellation requests may be submitted before an order is dispatched. Approval depends on the order's fulfilment status.

Once an order has been dispatched, cancellation may not be possible through the ordinary cancellation process. Customers may contact our support team for assistance.

Nothing in this section limits cancellation or refund rights available under applicable law.

9. How to Request a Return or Refund

To request a return, exchange, or refund:

1. Contact our support team with your order number.

2. Explain the reason for your request and provide photographs or videos where relevant.

3. Wait for our team to review your request and provide instructions.

4. Follow the approved return process and retain the shipping confirmation, where applicable.

Our team will review the request and communicate the next steps.

10. Contact and Customer Grievances

For all return, refund, exchange, or order-related queries, contact us using the details below.

Brand: NOT YOUR CORE
Email: notyourcorefashion@gmail.com
Phone: +91 8679690905
Business Address: F-34 Yamunapuram, BSR

We aim to resolve customer concerns fairly and promptly. Complaints will be handled in accordance with applicable laws and grievance-redressal requirements.

11. Policy Updates

NOT YOUR CORE may update this policy when necessary. Any changes will be published on our website.

The policy applicable to an order will be interpreted consistently with the terms disclosed at purchase and applicable law.

Nothing in this policy excludes or limits any consumer rights or legal remedies available under applicable Indian law.